We respect and protect the privacy of people that use our HELMS STORE website. We have adopted the Australian Privacy Principles from the Privacy Act 1988 (Cth). These principles govern how we collect, use, disclose, store, secure and dispose of your Personal Information.


What information we collect


Personal Information

Personal Information is that you voluntarily provide us about you such as your name, email address, our product interests and preferences, contact and delivery address details for us to provide you updates and process your orders.


Cookies & Clickstream data

A browser cookie is a small data file stored on your devices that HELMS STORE website (like many other sites) sends to your browser when you access our site. Clickstreams are the click paths you take when navigating HELMS STORE, browsing our products and website sections.  These are used to record and remember the browsing activity and the stateful information such as the items you added to shopping cart or the preferences you set up on HELMS STORE.


Analytics data

We deploy research analytics tools to measure traffic and visitor behaviour to understand our users’ behaviour better and help improve HELMS STORE’s efficiency and usability. Research analytics tools anonymously gather statistics about how people use our website. For more information, please review Google's Privacy Policy


Email subscriptions

When you sign up to HELMS STORE email subscription (such as our VIP list), the details you provide will be available to us and the email services and platforms we use such as MailChimp.

For more information, please review MailChimp Privacy Policy: https://mailchimp.com/legal/privacy/ and Terms of Use: https://mailchimp.com/legal/terms/


Security of Personal Information

Your Personal Information is stored on a protected server to prevent it from misuse and from unauthorised access, modification or disclosure.

When we no longer need your Personal Information, we will take reasonable steps to destroy your Personal Information.


Why we collect information

We collect Personal Information for the primary purpose of providing our services to you with the best possible user experience on HELMS STORE.


Who we disclose your information

We may disclose your personal information to our employees, suppliers and partners when required to provide our services.


Access to Personal Information

You may request access to Personal Information we hold about you to correct it, subject to certain exceptions under the Privacy Act 1988 (Cth). If you wish to access your Personal Information, please contact us on store@helms.co. Please note that we may charge you an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may also require an identification from you before releasing your Personal Information.


You also have a right to access and correct your personal information by signing in to your account on HELMS STORE.


Changes to Privacy Policy

Our Privacy Policy may change from time to time at our sole discretion, and the latest version of our Privacy Policy will be available on our website: https://helms.store/pages/privacy-policy


If you have complaints about our Privacy Policy, please contact us on store@helms.co