Shipping and Delivery Policy
*All listed prices are GST inclusive.
For our Australian customers:
FREE shipping within Australia for orders value at $99.00 or more.
The Standard shipping rates:
- Small size parcel (up to 500g): $7.50
- Medium size parcel (up to 1kg): $9.95
- Large size parcel (1kg-3kgs): $13.00
- Extra large size parcel (above 3kgs):$18.00
The Express shipping rates (Australia wide):
- Express shipping (up to 3kgs): $15.95
- Express shipping (up to 5kgs): $25.95
For your peace of mind, you can request for 'Signature on Delivery' for an additional $3.00. All shipping options are presented during checkout.
Your order will be processed within 1-2 business days.
When the orders are delivered by Australia Post and you will be provided with a tracking number.
Delivery time may be impacted due to COVID-19. It will take approximately 3-14 business days for metropolitan customers and longer for regional customers.
Please contact us directly if you require urgent delivery.
For our international customers:
We now ship internationally (except UK). Please use the courier shipping calculator on the cart page to calculate the actual shipping cost. If you require express service, please contact us directly.
Estimated delivery time:
Zone 1 - New Zealand (10-20 working days)
Zone 2 - North America, Western Europe, Asia and the Pacific (21-28 working days)
Zone 3 - Rest of the world (25-30 working days)
Please note, we do not ship bulky items internationally and has a limited of 2kg. Delivery time may also be impacted due to COVID-19.
For shipping/delivery date, please refer to the product description.
If you wish to receive your in-stock products at the earliest availability, please do not include Pre-order/Backorder items in your order, we recommend placing two separate orders, however, this also means it will incur two postage costs.
Products shipped directly from KOREA
Estimate delivery time: 14-21 business days, with tracking and insurance. If you require an urgent order, please kindly contact us directly.
We accept the majority of credit cards via multiple payment platforms. We will only process your order when full payment is made. Please do not hesitate to contact us if you have any questions.
*** IMPORTANT NOTICE ***
Once your parcel is shipped and is handled by AustraliaPost, it will be AustraliaPost's full responsibility to ensure the parcel is delivered successfully.
We do not offer replacement or refund if the parcel is stolen or an incorrect shipping address was provided with the order. We will also assess case by case basis for any lost parcels, if you have any questions, please contact us at firstname.lastname@example.org.